Regional Service Engineer job career at PZ Cussons Nigeria 2013


HPZ – Kano

The Role:Regional Service Engineer  The successful candidate will be required to: ·        Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles. ·        Provision of world class customer service to customers and delivery of the region’s KPIs. ·        Effective management of Authorized Service Providers in assigned region. ·        Service Cost management for the region. ·        Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business. ·        Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly. ·        Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions. ·        Daily preparation of Call Invoice Recording (CIR) for all Closed Calls. ·        Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise. ·   Monthly disposal of Obsolete / Scrap spare parts after revalidation. ·        Responsible for team’s development in the region. The Person: The Right candidate must:

  • Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
  • Membership of related professional bodies would be an added advantage.


  • Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.


  • People management & Leadership skills.


  • Excellent Planning & Organizing skills with good time management orientation.


  • Sound communication skills with strong report writing back ground.


  • Excellent customer service skills with ability to manage difficult customers.


  • Must enjoy traveling and possess good driving skills.

Closing date: 18 Jul 2013

Click here to apply

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