JOBS AT ETISALAT IN LAGOS NIGERIA TODAY 2013

ETISALAT NIGERIA CAREER OPPORTUNITIES: JOBS IN LAGOS TODAY AT ETISALAT

  1. Specialist Training Development

Location: Lagos, NG

 

RESPONSIBILITIES FOR THESE JOBS IN LAGOS TODAY AT ETISALAT

-         Address identified learning gaps by generating skills audits, performing Training Needs Analyses, developing curricula and determining suitable instructors

-         Administer and deliver frontline Customer Care and Sales training programmes

-         Provide creative and effective blended learning approaches to all training participants on a diverse range of subject matters

-         Ensure quality training programmes are developed, customized, approved, maintained, revised and properly documented as required

-         Assist the Manager-Training with scheduling, conducting and facilitating blended learning programmes, classes, seminars, sessions and workshops

-         Develop, customize and maintain related training support materials which will aid trainers in delivery of training

-         Perform a variety of routine daily tasks, review reports, prepare correspondence and participate in special departmental projects

-         Develop extensive training plans to address all job functions and ensure proper execution of the training plans on annual bases

-         Query and analyze post-training evaluations to determine the effectiveness of learning interventions

-         Offer training counseling to frontline Customer Care and Sales staff

-         Conduct periodic assessments to get the ROI for the trainings executed in conjunction with line managers

-         Create well-rounded e-learning modules towards ensuring that over-dependence on classroom training is significantly reduced

-         Provide appropriate intervention programmes to address gaps, e.g on-the-job training, assessment centre, class/ video learning and e-learning

-         Monitor improvements in competence levels after the delivery of learning interventions over a specified period of time to ensure that root causes of training inadequacies are accurately traced to trainers, vendors and/ or participants

-         Maintain training documentation and records by managing the training database

-         Generate appropriate training reports for management attention and action

-         Review reports from performance management with a view to ensuring that customized learning interventions are proffered to address identified gaps

REQUIREMENTS FOR THIS JOBS IN LAGOS TODAY AT ETISALAT

-         First degree or equivalent in relevant disciplines

-         Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a Call Centre business environment

-         Ideal candidate must be able to demonstrate:

-         Excellent planning, organizing, facilitation and training skills

-         Excellent problem-solving and analytical skills

-         Excellent understanding of Customer Service principles and GSM business environment

-         Good technical knowledge of systems and applications

-         Familiarity with developing training curricula and identifying learning needs

 

METHOD OF APPLICATION FOR THESE JOBS IN LAGOS

Apply Online

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